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Trained originally as a secondary school teacher (B.Ed English) and then branching into a sales career for some 11 years, Margaret established her training company (M.A.S.T.) in 1992 specialising in Sales, Customer Care and Time Management open courses. Her client list quickly grew to include Halliburton, KPMG, ICL the Wood Group and Schlumberger.
She bid for and won the contract to develop and manage a customised Customer Care programme for 3000 people in ICL who she continued to work with regularly for 4 years around the UK.
During 1998 and 1999 Margaret travelled world-wide as an associate for a major oil company running Service Excellence (Culture Change) workshops for top level management and large audience conferences. The company has testified to her personal impact on the organisation resulting in measured improvements in staff and customer satisfaction. During this time Margaret continued to manage her other clients with the assistance of professional training associates and maintained her own personal contact with them at every opportunity.
Most recently, based on the previous training she delivered for them in TQM, Schlumberger Oilfield Services awarded her company the contract to write and manage 3 levels of modular training in all areas of quality aimed at around 44,000 personnel world-wide. She is managing this contract world-wide, running leadership and team development workshops and assisting with the development of the company’s Diversity programme.
Margaret was an active member of the international leadership development organisation, Junior Chamber laterally holding the position of Junior Vice President in Aberdeen and the previous year, as Director of Personal Development, led a team responsible for compiling an extensive and varied training programme for the year which went on to win the award for Best Training Project in Europe at the European conference in Monte Carlo in June 1998. At the same conference she represented Scotland in the European debating competition winning against England in the final before an audience of several hundred.
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