Difficult people and situations can be managed.
This course provides delegates with support and guidance on how to employ practical skills to conduct win-win negotiations.
Delegates will learn how to negotiate in the traditional setting of a commercial ‘deal’ and how to negotiate internally within the organisation. Throughout the day practical exercises allow delegates to practice skills in a safe environment.
Delegates will explore strategies for dealing with ‘stand-offs’ and ‘sticking points’ which will enable participants to fully explore how their own personal style and attributes can be applied effectively & successfully to the negotiation process. By the end of the course, delegates will be able to negotiate in a way that enriches and maintains profitable long term business relationships.
Course topics include Preparation, Establishing the Climate, Proposing, Bargaining Skills, Closing, Negotiation Skills and Techniques and Negotiation Tactics.
target audience
This course is designed for those involved in negotiating internally or externally at any level.
overview
The course provides delegates with a detailed understanding of the 4 Steps of Negotiating and also the skills and techniques that will lead to a successful negotiation. Exercises are used to practice and improve each step.
objectivesTo impart the skills to identify and negotiate the best deal/outcome possible, enriching and developing good relationships in the process
To understand the key skills and processes necessary for successful negotiations

Recognise the different approaches to the negotiating process and understand the implications for both the individual & the organisation
To identify, develop and employ the skills and techniques crucial to negotiating proactively
To develop a flexibile negotiation style to identify and practice individual/group behaviours that are helpful in negotiations
To develop effective negotiating strategies
To book onto our open / public schedule please select your preferred date from the right-hand column. To schedule an in-house programme please contact the 20|20 Business Support Team on 01382 730880